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Performance Coach

AucklandNZ$65,000 - NZ$70,000 per yearTelefundraising

Job description

Greenpeace is an independent campaigning organisation, which uses creative confrontation to protect Earth’s ability to nurture life in all its diversity. Joining Greenpeace puts you at the centre of the fight for the environment against big polluters and climate change. 

We are looking for a skilled performance coach to join our telefundraising team and make things happen! The telefundraising performance coach ensures that our calling teams have the training and support they need to deliver inspiring experiences of greenpeace, and to truly engage new and existing supporters with our campaigns. 

You will have the opportunity to combine leadership, coaching and sales skills to mentor team members, lead new starter training sessions when required, and ensure coaching plans and training materials are up to date.

While predominantly performing coaching, as a people leader you will also be collaborating with the rest of the Telefundraising leadership team to develop, optimise, and retain their teams, ensuring callers meet and exceed targets. You’ll be familiar with contributing to management of a call centre team, and experience in use of Salesforce is a bonus. 

Key Tasks

  • Complete regular coaching sessions with Telefundraisers

  • Develop coaching tools and documentation to help support and track telefundraiser results and development

  • Identify caller performance skill gaps and provide solutions

  • Contribute to the recruitment of new Telefundraisers

  • Delivering skills training and onboarding for new Telefundraisers

  • Support the performance management of Telefundraisers

  • Ensure quality and ethical standards are maintained at all times

  • Contribute to leadership and management of the telefundraising team

Job requirements

The working hours for this role are 12.15pm-8.45pm Monday to Thursday 12.15pm-6.15pm Friday

This is a full time permanent position (37.5hrs per week) based in Tāmaki Makaurau

You must hold an existing New Zealand work permit to be considered for this role

What we can offer you:

When you work for Greenpeace Aotearoa, you join a global network of people fighting to protect the environment for future generations to come. The salary range for this role is $65,000 - $70,000, which is competitive with the not-for-profit sector. 

Our benefits are generous and include flexible working arrangements, birthday leave, wellbeing days, a sustainable commuting allowance, flu vaccines annually, and sick leave from day one of employment. We have access to an EAP service for both personal and professional support. Our office is pet friendly and our kitchen is stocked with coffee, teas, and milk (all the milks). For parental leave, we top up the primary caregiver’s salary to the ordinary level of pay for 18 weeks, and provide a total of six weeks paid leave for a partner. We also offer financial assistance to parents returning to work to help with the adjustment of child care costs. Our learning and development programmes are both domestic and international. With dedicated funding allocation for individual training, and access to our international communities of practice for global skill shares and collaboration.

What’s next:

If this excites you then go for it! Apply with your CV and Cover Letter explaining why you are the most suitable person for the role.

We review all applications as they are submitted and will be in touch via phone or email. Our usual recruitment process consists of a first interview, a second interview which includes a work task, reference and police checks. 

The closing date for applications is 8 June 2023, please note this recruitment process may close early so if you are interested we would encourage you to apply as soon as possible.

Greenpeace is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognize and value the benefits and strengths that diversity brings to our employees and the whole organization and we thrive in an environment that encourages respect and trust. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, colour, disability, ethnicity, family or marital status, gender identity or expression, national origin, political affiliation, race, religion, sex, sexual orientation, veteran status, or any other legally protected characteristic and would like to invite you especially to apply!


NZ$65,000 - NZ$70,000 per year
Fundraising, sales